Modernizing Web Content Management for a Global Non-Profit
A large global faith-based organization with over 400 affiliate institutions and 12 million+ members worldwide undertook a digital transformation initiative to modernize its online presence and streamline content management across its key web platforms. These included:
A governance and mission portal
A leadership resource platform
A news and media site sharing global stories and updates
To enhance, maintain, and future-proof these platforms, the organization partnered with ekSource as its Premier Technology Partner. Leveraging Sitecore CMS (v9.0.1) and the Microsoft .NET ecosystem, ekSource delivered a tailored solution hosted in an on-premises environment that improved content management, searchability, taxonomy handling, and editor experience.
Business Challenge
The organization faced several technical and operational hurdles in maintaining a large and content-rich digital ecosystem across multiple global sites.
Key Challenges:
High Volume of Digital Content: The platform hosted thousands of articles, media assets, and documents, requiring an efficient, scalable system for content storage and access.
Limited Content Searchability: Content editors struggled to locate and manage assets quickly within the CMS dashboard, slowing down editing and publishing workflows.
Complex Taxonomy Management: Content authors needed the ability to categorize and tag content dynamically, yet existing systems lacked intuitive taxonomy tools.
Workflow Bottlenecks: The lack of a streamlined approval process for publishing led to inconsistencies in content quality and delayed publication timelines.
Solution
ekSource implemented a comprehensive digital content management solution, optimizing the organization’s platforms for usability, performance, and scalability using Sitecore CMS and custom integration frameworks.
Developed a user-friendly interface that allowed content authors and editors to easily create, manage, and preview content before publication.
Enabled component-level customization, allowing editors to manage page elements independently and flexibly.
2. Advanced Search Functionality
Integrated Solr, a Java-based search engine, to enhance internal content search, enabling fast retrieval of articles, media, and documents from within the CMS.
3. Robust Taxonomy Management
Built a flexible tagging and categorization system, allowing content to be classified and retrieved based on defined taxonomies for better organization and discoverability.
4. Workflow Automation & Quality Control
Configured automated content approval workflows, ensuring that all content passed quality checks before being published live.
5. Customization & Integration Capabilities
Delivered a fully configurable solution, integrating third-party services like Marketo to support marketing automation and outreach campaigns.
Benefits
The digital transformation led by ekSource yielded measurable improvements across editor experience, system performance, and content governance:
Flexibility for Content Authors: Enabled independent management of web components and on-the-fly configuration, increasing productivity and reducing dependencies on developers.
Preview & Quality Assurance: Authors could preview pages in real-time before publishing, improving content accuracy and presentation consistency.
Future-Ready Architecture: Positioned the organization for a headless CMS evolution, enabling adoption of modern front-end frameworks such as ReactJS, Next.js, and .NET Core for future enhancements.
Improved Search Efficiency: Internal teams could locate and manage content rapidly, accelerating content lifecycle management.
Through its partnership with ekSource, the organization successfully modernized its digital platforms, streamlined content creation and publishing workflows, and enhanced user experience for internal teams and external audiences.
The implemented solution not only addressed current operational challenges but also laid the foundation for future digital innovation, ensuring the organization’s continued engagement with its global community through scalable, efficient, and forward-looking technologies.
ekSource remains a trusted partner for organizations navigating digital transformation, offering customized, scalable solutions that enable operational efficiency and long-term value creation.
